Last updated: June 2026
We are committed to resolving investor grievances fairly and promptly. This page explains how to raise a complaint, the escalation matrix, and how to escalate to SEBI SCORES and the SMART ODR platform.
Escalation matrix
| Designation | Contact person | Address | Contact no. | Email ID | Working hours |
|---|---|---|---|---|---|
| Principal Officer | Rachit Jain | Laxmi Narayan Apartment, 6th Floor, 64, Subarban Park Road, Howrah, West Bengal, 711101 | +91 99886 28648 | ra.rachitjain@gmail.com | 10:00 AM – 04:00 PM (Mon–Fri) |
The above details facilitate complainants to approach the concerned RA before filing a complaint with SEBI. For more details, refer to the relevant BSE notice.
How to raise a grievance
- Step 1 — Contact usFor any grievances, please contact Rachit Jain, Research Analyst. Email: ra.rachitjain@gmail.com · WhatsApp: +91 99886 28648. We aim to resolve complaints within 21 working days from the date of receipt. Email and WhatsApp messages can be sent anytime; responses will be provided during the next business hours.
- Step 2 — SEBI SCORESIf the grievance is not resolved satisfactorily, you can escalate it to SEBI’s SCORES (SEBI Complaints Redress System) platform, or write to any office of SEBI. Portal: scores.sebi.gov.in. SCORES is also available via mobile app on the App Store and Google Play.
- Step 3 — Online Dispute Resolution (ODR)If you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) portal: smartodr.in.
We publish monthly data on investor complaints. View the latest figures on our Complaints Data page.
Navkar Research — SEBI Registered Research Analyst (Reg. No. INH000022738, BSE Enlistment No. 6756). For any clarification regarding this document, please contact us.